Investor Grievance Redressal Policy

Disclaimers

Our Commitment

ETHIX is committed to addressing all investor complaints and grievances promptly, fairly, and transparently in accordance with SEBI and AMFI guidelines. We have established a structured complaint resolution mechanism with defined timelines and escalation procedures.

How to Lodge a Complaint

You can submit a complaint through any of the following channels:

Email: mehran@ethix.net.in

Written Letter: Bizzbay Commercial Complex, Office 151, Off NIBM Road, Pune – 411048, Maharashtra

In Person: Visit our office during business hours (Mon–Sat, 10:00 AM – 6:00 PM)

Complaint Resolution Process Flow

Step	Action	Details
Step 1	Receipt & Logging	Every complaint is logged with a unique reference number, date, investor name, nature of complaint, and assigned handler.
Step 2	Acknowledgement	Written acknowledgement sent within 3 working days of receipt with reference number and expected resolution timeline.
Step 3	Investigation	Handler investigates the complaint by reviewing transaction records, client correspondence, and relevant documents.
Step 4	Resolution	Resolution communicated to the investor within 15 working days. If additional time is required, investor is informed with revised timeline.
Step 5	Closure	Complaint marked closed after investor confirmation. All records maintained for a minimum of 5 years.

Escalation Matrix

Level	Escalation To	Timeline
Level 1	ETHIX – mehran@ethix.net.in \| Grievance Officer: Mehran Felfeli	Acknowledged: 3 working days Resolved: 15 working days
Level 2	Concerned AMC Investor Relations Department	If not resolved at Level 1 within 15 working days
Level 3	SEBI SCORES Portal – https://scores.sebi.gov.in	If not resolved at Level 2 within 30 days
Level 4	SMART ODR Portal – https://smartodr.in – Online Dispute Resolution	For arbitration and mediation

Downloads & Useful Links

SEBI SCORES: https://scores.sebi.gov.in

SMART ODR: https://smartodr.in

AMFI: https://www.amfiindia.com

SEBI: https://www.sebi.gov.in

Risk Factors – Investments in Mutual Funds are subject to Market Risks. Read all scheme related documents carefully before investing. Mutual Fund Schemes do not assure or guarantee any returns. Past performances of any Mutual Fund Scheme may or may not be sustained in future. There is no guarantee that the investment objective of any suggested scheme shall be achieved. All existing and prospective investors are advised to check and evaluate the Exit loads and other cost structure (TER) applicable at the time of making the investment before finalizing on any investment decision for Mutual Funds schemes. We deal in Regular Plans only for Mutual Fund Schemes and earn a Trailing Commission on client investments. Disclosure For Commission earnings is made to clients at the time of investments. Option of Direct Plan for every Mutual Fund Scheme is available to investors offering advantage of lower expense ratio. We are not entitled to earn any commission on Direct plans. Hence we do not deal in Direct Plans.

AMFI Registered Mutual Fund Distributor (ARN-66910)
Sole Proprietorship of Mehran Felfeli
MF Distribution Validity: 09-Sept-2008 to 13-Mar-2029
Registered Office: Bizzbay Commercial Complex, Office 151, Off NIBM Road, Pune – 411048, Maharashtra
Email: mehran@ethix.net.in | Website: www.ethix.net.in

Transaction Platform: NSE Invest MF Platform | Backoffice: Investwell
Proprietor: Mehran Felfeli
Grievance Redressal Officer: Mehran Felfeli

Mutual fund investments are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Please consider your specific investment requirements before choosing a fund, or designing a portfolio that suits your needs. The Firm receives commission from Asset Management Companies / issuers for distribution of Mutual Fund products in Regular Plans, as permitted under SEBI and AMFI regulations. Such commissions may include trail or other permitted forms. No commission or fee is charged directly to investors for Mutual Fund or Mutual Fund distribution. ETHIX makes no warranties or representations, express or implied, on products offered through the platform of ETHIX. We provide incidental advisory services only. For investment advice, please consult a SEBI-registered Investment Adviser. It accepts no liability for any damages or losses, however caused, in connection with the use of, or on the reliance of its product or related services. Terms and conditions of the website are applicable.